![]() ![]() When it was sales, we were engaging and interacting with other systems, but those systems were supporting and not core to what you had to go do. I think, for a while, CRM could exist as a patch on top of the body, but not necessarily part of the central nervous system. If you were to look at Salesforce as it was getting more and more into multicloud deployments of CRM, there were sort of two principal reasons. Why did Salesforce want MuleSoft? What did MuleSoft bring to Salesforce that it didn't already have? The following interview has been edited and condensed for clarity. In a conversation with Protocol, Hayward discussed why Salesforce bought MuleSoft, how Salesforce is using MuleSoft to integrate its own systems and the advice he has for Tableau and Slack. Then there was the difficulty of stitching together the slew of acquisitions Salesforce has made over the years, including Tableau and Slack, with MuleSoft’s own operations. MuleSoft’s product is complicated and requires deep technical understanding, which made the sales process a bit more tricky than Salesforce was used to and required some reorganization across the company. “The average enterprise has over 900 systems, but only 27% of them are actually integrated,” Hayward told Protocol in a recent interview.Įven MuleSoft, which is a leader in the integration space, had its own challenges integrating with the rest of the Salesforce ecosystem. As vendors and applications proliferate in enterprises, the need for all those applications to work together is more crucial than ever. MuleSoft’s value lies in its integration software, which helps customers connect data, applications and systems across the cloud and on-premises. ![]() The proof is in the numbers: Revenue from MuleSoft’s products and services is up five times since the acquisition, and head count has ballooned from 1,600 to over 4,200. Four years later, “we're still called the most successful acquisition in Salesforce history,” according to CEO Brent Hayward. In 2018, Salesforce made its $6.5 billion purchase of integration software company MuleSoft.
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